# Refund policy

Last updated October 24, 2026

## Failed and refused runs

Credits for runs that fail, that you cancel before they finish, or whose brief is refused under the content rules return to your balance automatically.

## Payments

If a charge was made in error, write to us within 14 days from the email address on your account and we will look into it. You can cancel a subscription at any time; it stays active until the end of the paid period.